Junior
Full time
Remote
Garena - is an international online game developer and publisher. Our portfolio of published games includes such well-known titles as League of Legends, Call of Duty Mobile, Arena of Valor. We always strive to bring new and exciting experiences to our players, so at this point, we are strengthening our CIS publishing team and looking for a Customer Service (Player Support) Specialist to support players of our ambitious mobile games.
*English proficiency is required. Don't forger to attach your CV to the application.
What are you working on?
- Platforms: PC, Mobile, iOS, Android
For which tasks (responsibilities)?
Support customers (mobile game players) by providing helpful information and troubleshooting assistance for all issues via a ticket support system
Report found bugs/issues to developers, QA, or related departments
Help ensure that customers are satisfied with products, services, and features
Monitor and generate regular reports to upper management for relevant metrics
Ad hoc tasks including but not limited to quality assurance, localization, and community engagement support
What kind of professional are we looking for?
Bachelor’s degree in any related field is preferred
Able to work overtime, shift work
Knowledge and skill in using Microsoft Word, Excel, PowerPoint, Gmail
Good in Russian and English language
What is important for us in a person?
Have very good communication and negotiation skills
Good personality, service-minded person, know how to build good human relationship
Passionate to games, gaming industry
Why do we enjoy working here?
Ambitious projects
Work within a leading publisher company with a large international presence
Transparent system of professional growth
Cool team in love with games
What are the conditions and bonuses?
Competitive salary according to interview qualifications
Annual bonus and salary evaluation
Reimbursement of insurance and education
Official employment according to the Labor Code
Remote work, flexible hours
International business trips in accordance with the epidemiological situation