Customer Support Agent

ZeptoLab,Posted 3 months ago


Full time

$475 / Month


ZeptoLab is a global company that creates FUN games filled with INNOVATION and polished with its signature QUALITY. After the success of Cut the Rope series, which has more than 1 BLN downloads and is now a part of the ZeptoLab Green, the company released C.A.T.S.: Crash Arena Turbo StarsKing of Thieves and Bullet Echo, massive multiplayer mobile titles with more than 500 MLN combined downloads so far. ZeptoLab games can be enjoyed on iOS and Android, as well as some other mobile platforms.

What are you working on?
  • The name of the project(s): Cut the Rope, OverCrowded, C.A.T.S., King of Thieves, Bullet Echo
  • Genres: Casual, Shooter
  • Platforms: Mobile
For which tasks (responsibilities)?
  • Remote processing of requests and provision of technical support to players (mainly in English);

  • Working with internal tools for checking player profiles, if necessary, accruing in-game bonuses;

  • Analysis of player logs;

  • Interaction with development teams, QA and not only;

  • And, of course, play a lot, because you have to become an expert in our products.

What kind of professional are we looking for?
  • Competent written and verbal Russian;

  • Written English - you need not only to understand, but also to answer requests without mistakes;

  • Ability to analyze information, draw conclusions and compose clear answers for players;

  • Advanced software knowledge;

  • Gaming experience is required. We are a gaming company, so we expect from the applicant experience in games - mobile or PC and console. If your experience is limited to "three in a row" and runners, or "shooters" many years ago, then, alas, we will not fit together.

What is important for us in a person?
  • Having a high level of empathy;

  • Organization, politeness, self-learning, stress resistance;

  • You have excellent perseverance and perform monotonous work well;

  • The same type of questions do not make you bored - you can enthusiastically answer similar questions;

  • You know how to deal with negativity and turn the conversation into a positive direction.

Why do we enjoy working here?
  • The opportunity to start or continue a career in game development as part of one of the market leaders;

  • Full cycle of training;

  • Work schedule 2 through 2, 10-hour working day from 12 to 22 Moscow time;

  • Remote work. 

The selection process

To understand how we fit each other, we will ask you to complete a test task. We will send it in response to the response with a resume. In your cover letter, be sure to indicate which three games (from any company) you have played recently.


Company type: product

Employees: 51-200

Platforms: Mobile, iOS, Android, VR/AR

Genres: Casual

View all vacancies from ZeptoLab
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