Customer Support Manager

Hypercell Games is a mobile hyper-casual / casual game development studio.

Our games are played by millions of users globally and we are continuously expanding.

You might know us by these titles:

• Sand Balls game has 345M+ downloads,

• Rope and Balls - 33M+,

• Garden Balls - 17M+,

• Run&Gun - 10M+,

• Freaky Stan - 10M+,

• Unpuzzle - 7M+.

Such users cannot be dealt with alone; therefore, we are looking for a part-time Customer Support Manager.

If you love games and know how they work, we are waiting for you!

What are you working on?

• Genres: Action, Puzzle, Casual, Hyper-casual
• Platforms: Mobile, iOS, Android

For which tasks (responsibilities)?

• Working with reviews in stores and social networks;

• Working with HelpShift platform;

• Timely responses to players and communication with them;

• Data collection on technical problems, based on player feedback;

• Reports preparation on the collected information.

What kind of professional are we looking for?

• Experience in product or technical support for at least 1 year;

• Experience in compiling case studies to respond to player requests;

• Experience in collecting a Knowledge Base for a project and keeping it up to date;

• Fluency in English (C1+).

Why do we enjoy working here?

• Opportunity to work on games played by millions of players;

• Realize your bold ideas;

• Don't be afraid to try new things, grow professionally;

• Professional development support (trainings, coaching, English courses, etc.);

• Opportunity to grow and develop with the company;

• Work in a friendly team of professionals;

• Flexible hours.