Customer Support Manager

Hypercell Games,Posted 1 month ago

Part time



Hypercell Games is a mobile hyper-casual / casual game development studio.

Our games are played by millions of users globally and we are continuously expanding.

You might know us by these titles:

  • Sand Balls game has 345M+ downloads,

  • Rope and Balls - 33M+,

  • Garden Balls - 17M+,

  • Run&Gun - 10M+,

  • Freaky Stan - 10M+,

  • Unpuzzle - 7M+.

Such users cannot be dealt with alone; therefore, we are looking for a part-time Customer Support Manager.

If you love games and know how they work, we are waiting for you!

What are you working on?
  • Genres: Action, Puzzle, Casual, Hyper-casual
  • Platforms: Mobile, iOS, Android
For which tasks (responsibilities)?
  • Working with reviews in stores and social networks;

  • Working with HelpShift platform;

  • Timely responses to players and communication with them;

  • Data collection on technical problems, based on player feedback;

  • Reports preparation on the collected information.

What kind of professional are we looking for?
  • Experience in product or technical support for at least 1 year;

  • Experience in compiling case studies to respond to player requests;

  • Experience in collecting a Knowledge Base for a project and keeping it up to date;

  • Fluency in English (C1+).

Why do we enjoy working here?
  • Opportunity to work on games played by millions of players;

  • Realize your bold ideas;

  • Don't be afraid to try new things, grow professionally;

  • Professional development support (trainings, coaching, English courses, etc.);

  • Opportunity to grow and develop with the company;

  • Work in a friendly team of professionals;

  • Flexible hours.

The selection process

Click Apply here or find us through the email:

Hypercell Games

Company type: developer, publisher, product

Employees: 11-50

Platforms: Mobile

Genres: Action, Puzzle, Racing, Strategy, Shooter, Casual

View all vacancies from Hypercell Games
Join our Discord!
Find out about new Support Specialist jobs on Discord
keep up to date with new job offers Support Specialist on Telegram

Similar job opportunities



Posted 2 weeks ago


Full time



Posted 1 month ago



Full time



Posted 1 month ago


Full time