Customer Support Manager

Hypercell Games , Posted 1 year ago

Part time

Negotiable

Remote

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Hypercell Games is a mobile hyper-casual / casual game development studio.

Our games are played by millions of users globally and we are continuously expanding.

You might know us by these titles:

  • Sand Balls game has 345M+ downloads,

  • Rope and Balls - 33M+,

  • Garden Balls - 17M+,

  • Run&Gun - 10M+,

  • Freaky Stan - 10M+,

  • Unpuzzle - 7M+.

Such users cannot be dealt with alone; therefore, we are looking for a part-time Customer Support Manager.

If you love games and know how they work, we are waiting for you!

What are you working on?
  • Genres: Action, Puzzle, Casual, Hyper-casual
  • Platforms: Mobile, iOS, Android
For which tasks (responsibilities)?
  • Working with reviews in stores and social networks;

  • Working with HelpShift platform;

  • Timely responses to players and communication with them;

  • Data collection on technical problems, based on player feedback;

  • Reports preparation on the collected information.

What kind of professional are we looking for?
  • Experience in product or technical support for at least 1 year;

  • Experience in compiling case studies to respond to player requests;

  • Experience in collecting a Knowledge Base for a project and keeping it up to date;

  • Fluency in English (C1+).

Why do we enjoy working here?
  • Opportunity to work on games played by millions of players;

  • Realize your bold ideas;

  • Don't be afraid to try new things, grow professionally;

  • Professional development support (trainings, coaching, English courses, etc.);

  • Opportunity to grow and develop with the company;

  • Work in a friendly team of professionals;

  • Flexible hours.

The selection process

Click Apply here or find us through the email: career@hypercell.games.

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Hypercell Games

Company type: developer, publisher, product

Employees: 11-50

Platforms: Mobile

Genres: Action, Puzzle, Racing, Strategy, Shooter, Casual

http://hypercell.games

View all vacancies from Hypercell Games
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