Head of CRM/Retention

We are looking for a talented CRM Manager who will become the architect of unique customer retention strategies!

For which tasks (responsibilities)?

Responsibilities:

• Build and manage a dynamic CRM department, including a team to launch complex campaigns, a CRM technical manager, a copywriter, and a designer.

• Launch the planning and management process for campaigns, turning your ideas into reality!

• Reactivate and segment customers to ensure everyone gets exactly what they need.

• Implement and develop customer communication channels: email, in-app, and web-push. Your messages should be heard!

• Develop and implement retention and reactivation strategies for multilingual products across different countries. A global audience is waiting!

• Create reports on key business metrics, so everyone can see your successes.

• Manage both external and internal processes within the retention department. We love order and organization!

• Plan, launch, and analyze promotions and automated communication flows. Your campaigns will be a hit!

• Support and improve the CRM department’s automated processes, ensuring everything runs like clockwork.

• Develop product requirements to make our product even better.

• Manage the budget and find optimal solutions.

What kind of professional are we looking for?

Requirements:

• At least 4 years of experience in a leadership role in CRM, Retention, or Loyalty. You know how to work with customers!

• Knowledge of CRM and CDP tools such as Customer.io, Salesforce, and Hubspot. Tools are your best friends!

• Strong analytical skills and experience creating reports on key business metrics. Data is your passion!

• Experience with BI tools like PowerBI. You love numbers and analyzing them!

• Experience in developing and implementing KPI motivation systems. You know how to inspire your team!

• Project management and team leadership skills to guide everyone toward a common goal.

• English proficiency of at least B2. Ready to communicate with an international audience!

Why do we enjoy working here?

Why Join Us:

• Competitive salary and performance-based incentives.

• Opportunity to work with a dynamic team in a fast-growing industry.

• Exciting challenges and opportunities for professional growth and advancement.

• Fun and vibrant work environment with regular team events and perks.

• The opportunity to attend professional events and conferences.