Support Specialist

Vizor is looking for a Player Support Specialist for its top mobile game Klondike Adventures.

Work Schedule: 

Remote work 2/2 for 10 hours, with a one-hour lunch break (from 7-11am to 6-10pm).

What are you working on?

• Genres: Casual
• Platforms: Mobile, iOS, Android

For which tasks (responsibilities)?

• Process written player requests on top support platforms (no mindless copy-paste or monkey job).

• Gather and analyze in-game issues and errors.

• Review player feedback and provide detailed reports to the development team.

• Contribute to FAQ database, create and translate game instructions and automated responses.

What kind of professional are we looking for?

• Proficiency in English (C1 level or higher).

• Strong written communication skills in English and Russian.

• Additional language proficiency preferred (German, Japanese, Korean, or French).

• Tech-savvy with a basic understanding of the gaming market.

• Ability to search, analyze, and manage data.

• Passion for gaming and interacting with people.

• Politeness, responsiveness, and patience.

• Quick adaptability and willingness to learn.

Experience in game development not required; your desire to work with games and people are much more important to us than previous work experience.

Why do we enjoy working here?

• Collaborative environment where ideas are shared, discussed, and implemented.

• Emphasis on employee well-being, including private health insurance, sick leave compensation, paid vacation, sports and psychological support compensation.

• Competitive salary, flexible schedule, remote work or office option.

• Additional perks such as referral bonuses, birthday bonuses, and recognition of life events.

What are the conditions and bonuses?

• We are inspired by each other! We share experiences, exchange ideas, discuss them, and then immediately implement them. And the results exceed all our expectations.

• Our care department works hard to make sure that you hear the word «care» more often than you think about it. The starter kit includes health insurance, paid sick leave, vacation, 4 sick days per year as well as sports and fitness reimbursement. And last year, we also added psychological support for our employees.

• We offer everything you need for professional development: specialized conferences, workshops, internal English, and much more. All you need is the desire to grow, and in our turn, we will give you the opportunity.

• Plus, we also have employee referral bonuses, bonuses for your birthday and other events in your life, and much more.