VIP Manager

IGaming product is looking for a VIP Client Manager. You will be responsible for building and maintaining relationships with VIP clients, coordinating special requests, and ensuring that all VIP needs are met.

For which tasks (responsibilities)?

• Managing the daily VIP customer service via email/WhatsApp;

• Responding to VIP customer inquiries regarding financial transactions, betting activity and/or questions about gaming activity and general information to provide a single point of contact;

• Understanding our ideal customers and their relationship to our products;

• Effectively representing the company with full knowledge of our offerings;

• Researching customer needs and determining how our solutions meet them;

• Assisting clients and creating long-term relationships that meet their needs.

What kind of professional are we looking for?

• 1+ years of experience in a similar position; 

• Excellent communication, interpersonal and organizational skills; 

• Experience in customer relationship management; 

• Strong problem-solving and decision-making abilities;

• Ability to work in a fast-paced environment and ability to prioritize tasks;

• Proficient level of English (both written and verbal),Ru/Ua - native/fluent level.

Will be a plus:

• Higher education in sales/marketing or related field as an advantage; 

• Experience in iGaming (Gambling/Betting);

• Knowledge of German language is an advantage (possibly excellent written);

Why do we enjoy working here?

• Good salary level.

• Work in a comfortable office in Riga, Latvia.

• Paid sick days and vacation days.

• Official holidays — days off.

• Amazing health insurance policy (includes dental care and medical massage therapy) after the probationary period.

• Healthy lifestyle benefits.

• Free lunches from the 1st day.

• Fruits, snacks and tasty coffee.

• Pet-friendly office in Riga.

• Free parking spaces near the office.

• Opportunity for professional growth.

• Participation in interesting and large projects in the most competitive niches.

• An international team of talented individuals and everything you need for productive work.

• Unique experience as we create the best projects in the iGaming niche worldwide, covering 25+ GEOs with over 1 million monthly traffic.