Game Operations Engineer & Coordinator

Role Overview

The Game Operations Engineer & Coordinator is a hybrid role that combines technical operations with cross-functional coordination. This individual will manage game and configuration releases, ensure timely content updates, and support market and operator integrations. In addition to engineering responsibilities, the role includes direct coordination with third-party vendors, internal stakeholders, and business units such as iLottery and iGaming. The ideal candidate will take ownership of both technical execution and collaborative processes to ensure seamless delivery and operational excellence.

Key Responsibilities

Game & Configuration Management

• Game Release Management
  Plan, schedule, and execute game releases across multiple environments, ensuring timely delivery and quality. Coordinate with developtement and QA teams to validate readiness and manage dependencies.
• Configuration Management
  Set up and maintain game configurations, including metadata, feature toggles, and environment-specific settings, ensuring accuracy and performance across markets.
• BAU Operations
  Oversee routine game and configuration updates, including patches and hotfixes, ensuring smooth deployment and minimal disruption to live environments.

Market & Operator Support

• New Market & Operator Integration
  Coordinate onboarding of new markets and operators, ensuring technical compatibility and smooth go-lives through structured planning and testing.
• Technical Support
  Provide hands-on support during onboarding and post-launch, resolving integration and configuration issues in collaboration with internal teams.
• Stakeholder Communication
  Maintain clear, proactive communication with external partners and internal stakeholders to align expectations and resolve issues efficiently.

Content Management

• Content Enablement
  Manage the scheduling, validation, and deployment of third-party, Ignite, and in-house content in line with release plans and market requirements.
• Stakes & Feature Configuration
  Configure and validate game parameters such as stakes and bonus features to meet regulatory and product specifications.
• Release Coordination
  Collaborate with developers and content teams to ensure content is technically and operationally ready for release.

Cross-Functional Collaboration

• Task Distribution
  Work with Game Operations coordinators to assign tasks aligned with the roadmap and delivery priorities.
• Internal Escalations
  Act as the point of contact for internal requests and operational issues, ensuring timely resolution.
• Business Unit Alignment
  Coordinate between iLottery, iGaming, and other departments to ensure process and timeline alignment.

Maintenance & Continuous Improvement

• Script Maintenance
  Maintain and enhance distribution scripts and automation tools to support efficient content deployment.
• System Monitoring
  Monitor systems to proactively identify and resolve issues affecting game performance or content delivery.
• Process Optimization
  Identify and implement improvements to operational workflows based on feedback and performance insights.

What We're Looking For

Qualifications

Experience

·Experience in game operations, content distribution, or a similar technical role.

·Prior experience working with external clients or third-party vendors is highly advantageous.

·Experience leading or coordinating projects across multiple teams is a strong plus.

·Familiarity with iGaming or digital content ecosystems is preferred.

Skills

·Strong organizational and time management skills.

·Excellent verbal and written communication.

·Ability to prioritize and coordinate across multiple teams and stakeholders.

·Meticulous attention to detail and a proactive approach to problem-solving.

Technical Proficiency

·Familiarity with build systems and release automation tools.

·Proficiency in Microsoft Windows and Office.

·Working knowledge of SQL for querying and validating data.

·Experience using Postman or similar tools for API testing and integration validation.

·Knowledge of scripting (e.g., PowerShell) and programming (e.g., C#) is a plus.

Adaptability

·Comfortable working under pressure in a fast-paced environment.

·Flexible availability during release windows and incident escalations.

Travel Expectations

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.