CRM Implementation Expert

The CRM Implementation Expert is responsible for leading the technical aspects of the CRM system implementations. This role requires a deep understanding of CRM systems, technical architecture, and data management. This role requires a combination of technical expertise, project management skills, and a deep understanding of business processes. The Implementation Expert will work closely with stakeholders to ensure that the CRM solution meets the organization's needs and delivers maximum value.

What You'll Do:

System Configuration:

• Configure CRM system settings and workflows to meet the organization's specific requirements.

• Customize the CRM interface and user experience.

• Test and validate system configurations to ensure they are functioning as intended.

Technical Leadership:

• Provide technical guidance and expertise throughout the CRM implementation process.

• Oversee the design, development, and testing of CRM system components.

• Ensure that the CRM solution aligns with the organization's technical architecture and standards.

Technical Support:

• Provide technical support to users and administrators of the CRM system.

• Diagnose and resolve technical problems.

• Document and maintain technical documentation.

Data Migration:

• Develop and execute data migration plans to transfer data from existing systems to the CRM system.

• Ensure data quality and integrity during the migration process.

• Troubleshoot and resolve any data migration issues.

Project Coordination:

• Coordinate with project managers and product owners to ensure that the CRM implementation aligns with project timelines and objectives.

• Provide technical input and recommendations for project planning and execution.

What We're Looking For

• Bachelor's degree in computer science, information technology, or a related field.

• 2+ years of experience in CRM implementation or technical consulting.

• Strong understanding of CRM systems and their technical architecture.

• Expertise in data migration, integration, and system configuration.

• Excellent technical problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work effectively in a fast-paced, collaborative environment.

Desired Skills

• Experience with Bloomreach CRM platform

• Deep understanding of the iGaming/iLottery industry

Company Summary

Aristocrat Interactive   

• Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). 

About Aristocrat

• Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

• None

Additional Information

• Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.