Head of Account Management

We are a leading provider of live casino games, delivering high-quality gaming products with professional live dealers. Our team focuses on developing blackjack, roulette, baccarat, and other popular titles, with close attention to visual quality, stability, and player experience.

Our platform stands out thanks to advanced technologies such as AI-powered video recognition and unique game mechanics that increase player engagement. We are rapidly growing and scaling in international markets, maintaining a flexible and quality-driven approach.

На какие задачи (обязанности)?

• Lead and develop the account management team: set goals, track KPIs, coach, and support professional growth.

• Build and execute client relationship strategies to drive retention, loyalty, and account growth.

• Manage key operator accounts, ensuring strong partnerships and quick resolution of strategic issues.

• Collaborate with sales, marketing, product, and support teams to deliver a seamless client experience.

• Collect and analyze client feedback and market trends to inform product and service improvements.

• Monitor team performance and prepare regular reports for senior leadership.

Какого профессионала ищем?

- Native or fluent Russian

- Proven experience in a similar role

- 1–2 years of experience in the live dealer vertical

- 3–5 years of experience in the iGaming/gambling industry

- Strong leadership skills and experience managing a team of 5+ people

- Experience in building internal processes: KPIs, incentive systems, cross-functional collaboration

- Fluent English (Upper-Intermediate or higher)

Почему у нас приятно работать?

- Competitive compensation

- Paid vacation, days off, and sick leave

- Remote or hybrid work from one of our offices

- The opportunity to influence product strategy and contribute to an innovative project in a fast-growing industry

- Substantial budgets to support and develop initiatives