Inside Sales Representative

This Inside Sales Representative facilitates the flow of contracts and orders through the business, from initial opportunity forecast through product delivery, to expedite accurate and timely delivery of products to customers.  With a keen sense of organization, account management and customer-centric communication skills, the Inside Sales Representative will perform a variety of pre and post sales related activities, which include: being a dedicated and reliable support resource assigned to Customer Accounts and partnering with the Business Development Executives; researching data that supports the sales process, following up directly with external customers and internal stakeholders to support customer requirements. Position is accountable for the execution of contracts/orders to meet customer account management standards. This role is customer-facing, managing day-to-day fulfillment and execution to meet our customers’ expectations.

Job Requirements 

• Responsible for being a dedicated and reliable support resource to assigned customer accounts/sales pod, managing the order from initial request for contract through delivery by partnering with Configuration Operations, Production Scheduling, and Customer Delivery teams.

• Anticipate the Customer and Sales Team's needs to maximize sales and customer satisfaction

• Process all game configurations, field trials, conversions, and removals for the assigned sales region. Including order entry, order research, confirming compliance in the region the product is ordered, auditing work, and ensuring that the sales order is complete as written, following up directly with the customer to validate order details are accurate for producing the highest quality product.

• Support sales personnel with quoting, sales follow-up, and reporting.

• Provide technical and system support as needed to achieve sales goals.

• Continuously work with the company's CRM tool to maintain data integrity.

• Perform pre-call preparation for sales executives.

• Maintain all quotes and order Service Level Agreements (SLAs), as set by the department

• Regularly assesses current processes and recommends or develops new or updated policies and procedures that result in process and quality improvements.

• Coordinates with Credit, Compliance, Legal, and other departments as needed to ensure all processes are complete, ensuring the new customer is set up in the CRM system so contracts and orders can be processed.

• Assists with special projects as required.

• Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.

• Follow all lawful employer safety and health rules.

What We're Looking For

• Associate or bachelor’s degree in business, Sales, Marketing, or a related field (or equivalent work experience).

• 1-2 years of experience in sales support, customer service, or order management roles — preferably in a fast-paced, B2B, or technology-driven environment

• Proficiency in CRM systems and ERP/order processing tools.

• Strong Microsoft Office skills, particularly Excel and Outlook.

• Experience with data entry, order audits, and managing multiple systems simultaneously.

• Excellent verbal and written communication skills.

• Ability to build strong working relationships with customers, sales teams, and internal departments.

• Customer-first mindset with strong problem-solving abilities.

• High attention to detail and accuracy in documentation and order processing.

• Strong organizational and time management skills; able to prioritize competing deadlines.

• Must be able to travel for customer meetings and training purposes occasionally.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Pay Range

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.