VIP manager

Warp Jump Company , Опубліковано 2 дні тому

Middle

Повна зайнятість

Договірна

Дистанційна робота

We are looking for a dedicated and experienced VIP Account Manager to join our team and help strengthen our relationships with key players in the iGaming space. Your main mission will be to ensure client satisfaction, retain valuable players, and drive engagement.

На які завдання (обов'язки)?

Build and maintain long-term relationships with VIP clients, ensuring high levels of satisfaction and loyalty.
Re-engage and retain former VIP players, boosting their activity and involvement.
Identify potential VIP clients in online casinos and convert them into loyal customers.
Ensure positive client feedback regarding our services and player care.
Become proficient in using our back office (admin panel), bonus systems, and providing quality feedback to customers.
Manage player communication, including addressing concerns, handling negativity, and creating personalized offers to sustain player interest.
Monitor financial performance within the player base and work on strategies to increase overall profitability.

Якого професіонала шукаємо?

Hands-on experience in online gambling at least one year is a must (ideally focused on Western markets).
Strong English skills (B2+ level) and tech-savvy.
High adaptability, with flexibility to work early or late hours (not night shifts).

Що для нас важливо в людині?

Empathy, communication skills, and the ability to manage relationships effectively.
Negotiation skills and an understanding of different client types.

Чому у нас приємно працювати?

Stability and the promise of long-term collaboration.
Professional growth and development opportunities.
A dynamic and friendly working environment that encourages collaboration and innovation.

Які умови і бонуси?

Competitive compensation.
Paid sick leaves.
Paid vacation time.
Paid days off for national holidays.
Flexible working hours to support work-life balance.
Remote work.

Процес відбору

Our recruitment process is straightforward and fast:

HR Interview
Technical Interview – a conversation with the CS Operations Lead
Offer

✅ No test task is required.

To strengthen your application, please address the following points in your cover letter (briefly and clearly):

Which GEOs and licenses you have worked with in the gambling industry.
Which KPIs you typically track and the results you’ve achieved.
Which communication channels and CRM systems you have used in your work.
Which client segments you’ve worked with (e.g., VIPs, pre-VIPs, retention).
The main reasons for proactively contacting clients in your previous roles.