Technical Support Lead

Strikerz Inc. is a videogame-creating collective and an international gaming brand launched in 2016 by a handful of people involved with online football. Currently, there are 350+ of us spread over 4 regional offices in various locations across Europe or working from home (yes, we love it too). Strikerz Inc. is the force behind the UFL, the ongoing online football videogame revolution. Being fans, we aim at offering our players an unprecedented gaming experience available on all major platforms.

What are you working on?

• The name of the project(s): UFL
• Genres: Simulation, Sports
• Platforms: Console

For which tasks (responsibilities)?

We are looking for an experienced Tech Lead to strengthen our Tech Support Team. Our team ensures the reliability of game infrastructure by developing and maintaining alerting systems and infrastructure visibility tools. We already have a solid group of engineers and established technical solutions, but we need a strong technical expert to enhance existing tools, introduce new solutions, and elevate the team’s technical expertise.

Our game operates within a cloud-based infrastructure using Kubernetes, Helm, Docker, and other modern DevOps technologies.

Responsibilities:

• Own technical roadmap of Tech Support department.

• Provide technical solutions for monitoring and observability tools.

• Oversee, mentor, and develop a team of Technical Support Engineers, ensuring they have the necessary skills and resources to provide high-quality response to any incident

What kind of professional are we looking for?

Skills and requirements:

• Proficiency with monitoring systems (Prometheus, ELK)

• Incident & problem management experience

• Familiarity with DevOps methodologies

• Strong mentoring skills, ability to provide constructive feedback

• Experience with Infrastructure as Code (Terraform, CloudFormation, Pulumi)

• Experience with Docker and Kubernetes

• Scripting skills (Python, Bash)

• Familiarity with GIT (+ branching strategies)

• Experience with Linux systems (+ Network, Security)

What is important for us in a person?

Desirable:

• Experience with GCP, AWS or other cloud services

• Familiarity with SQL databases (Postgres, MySQL)

• Experience in CI/CD configuring (Bamboo, GitLab)

• Experience in Game development domain

• Basic ITIL knowledge

Why do we enjoy working here?

Why choose us?

Our team unites creative professionals who have great effort to develop a top-quality project for gaming consoles. If you possess experience in game development or are just a gamer to the core, you are welcome to be a part of our international team, where your skills and creativity will be boosted, and the possibility for growth will always be in the game!

What are the conditions and bonuses?

We offer:

• Medical insurance and social benefits;

• Sick-leaves;

• Remote work;

• Referral bonuses;

• Sports compensation;

• Online English classes;

• Co-working compensation.