Support Manager

Joyteractive , Опубліковано 1 місяць тому

Senior

Повна зайнятість

Договірна

Дистанційна робота, Cyprus, Georgia, Lithuania, Польща, Україна

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We are Joyteractive - a leading mobile game developer and publisher specializing in the captivating world of puzzle games. Today, our team boasts 60+ rockstar professionals, and we're on the lookout for talented individuals to help us dominate the world of puzzles!

Cryptogram: Word Brain Puzzle  is our leader, currently holding the #1 spot among all Word IOS, Android games in the US.

We're on the hunt for a skilled Support Manager.

Над чим працювати?
  • Жанр: Головоломка
  • Платформи: iOS, Android
На які завдання (обов'язки)?
  • Gather player feedback, identify issues, suggestions, and relay them to the review team for consideration

  • Monitor statistics on app stores to track ratings, reviews, and overall game reputation

  • Respond to user inquiries and feedback in both app stores (through review responses) and through the customer service platform (e.g., Zendesk)

  • Maintain active communication with the player community, addressing their queries, concerns, and suggestions, and providing information about upcoming updates and in-game events

  • Systematically collect and analyze player feedback data to identify recurring issues and trends, as well as suggestions for support process improvements

  • Create and maintain a knowledge base to promptly address common questions and issues

Якого професіонала шукаємо?
  • Experience in customer support or community management in the gaming industry

  • Familiarity with mobile gaming platforms and their communities

  • Ability to empathize with players and understand their perspectives

  • Strong problem-solving skills and ability to prioritize tasks effectively

  • Proficiency in using customer service platforms such as Zendesk or similar tools

  • Analytical mindset to interpret player feedback data and derive actionable insights

  • Flexibility to work part-time hours and adapt to changing priorities in a fast-paced environment

  • Russian language and excellent written communication skills in English

Які умови і бонуси?

For your success we offer:

🌴 18 business days of compensated day-offs

8 paid Personal Days a year + 1 day is added every year

👉 Flexible Public Holidays policy

🎓 Individual budget for training and growth

❤️‍🩹 100% Sick Leave compensation

💻 Payment for wear and tear on equipment while using a personal computer

🌐 Remote work

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Joyteractive

Тип компанії: product, publisher

Співробітники: 51-200

Платформи: Mobile

Жанр: Головоломка

https://www.joyteractive.com/

Всі вакансії Joyteractive
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